FAQ + Shipping

How do I get started?

Getting started is easy, all you need to do is create a free account.
Click here: https://printdrop.ph/account/register

How do I start designing my products on your customization platform?

 First you need to select one of the products here:
*Select the product you want and click “customize it”

Now you can upload your design on our customization tool platform and use our editing features. 

Creating your product design
- Choose the product you want and click "customize it"
- Start editing on the product by adding text or uploading your own art.
- Once you like your design, save it by clicking on the save icon.
- Now you can use the saved product image to post and sell anywhere online.

Selling your product design
-You are free to sell at a higher price anywhere online and collect payments however you choose.
Benefits of Selling Independence: No Transaction Fees and Maintenance Fees

- Once you have a customer, order in our website and we will send your product design to your customer with your company logo in the packaging. 

-Also your product designs are saved with us so that way, you can always load your ready-made-products for when you have future orders. In order to do this make sure you are signed in, go to the product and click "Customize it" to use our customization tool platform and click "Load"

*Integration to your online store is currently under construction. We will update you as soon as it is ready. 

How do I see pricing?

 After creating your design and adding it to cart for checkout, you will see total pricing for additional fees and shipping fees.

How much should I sell my products?

Most merchants sell between a 10% - 50% Marginal Markup but you can choose what you feel is best. You can also raise the price even more if your brand is catered to high paying customers. 

example given:
shirt with design    ₱ 399
        + shipping      ₱ 120 
           total cost     ₱ 519

You sell at              ₱ 539  (₱399 + 35%) 
          + shipping    ₱ 120 

Total Profit!             *₱ 140 

If you sell 10 shirts a day that is ₱1400 A DAY! 

*The example is only for information purpose. Furthermore; profit varies depending on markup, shipping, taxes, platform fees, merchant fees, ect..on your end. 

How do I upload my logo for branding?

You can add your company logo in the account profile settings by
clicking here: https://printdrop.ph/account 
-Then click "edit" 
-You can add your company name and upload your company logo
*Your company logo will be used in the packaging for your customers. 

Where can I sell my Print-On-Demand products?

 Absolutely Anywhere Online!  *This gives you the freedom to sell anywhere online and not be stuck in one selling platform filled with fees and rules. 
- Facebook
- Instagram
- Lazada 
- Shopee 
- Ebay.ph 
- Carousell
- Your Own Website 
- Any Online Marketplace Platform and More...

*Benefits of Selling Independence: No Transaction Fees and Maintenance

When a customer orders from me, what do I do?

- Simply order from our site and upload the product design you created and saved. 
 reference go to: Selling your product design 
- Under Shipping Form, add your customer's details (*Not Billing Form*)
- You can add instructions to us in the notes section during checkout such as:           remove shirt tag, leave a special message for your customer, and more!)
- Pay using one of our secured payment options. 

Upon confirmation of payment we will start the fulfillment process of your order and then ship using one of our insured local couriers with tracking information.  

*Cash On Delivery*
We do NOT accept Cash On Delivery due to the following: 
- Our prints are Made To Order 
- There is no Minimum Order. 


Our design generators are set to accept 150dpi minimum files. We recommend using files that are at least 300dpi to get a sharper and more crisp design print. 
- Upload maximum file size is 200mb
- Make sure your design has a transparent background or we will assume the background is included and will be printed.

*Please Note: Mockups are only for visual purposes and may appear larger than the actual print depending on the size of the product.

 What types of file extensions can i upload?

 Currently, the design generators are compatible with Portable Network Graphics (png) files.


Where can i place my designs?

 Currently, designs can be placed anywhere within the bounding box shown below.  Maximum dimensions for shirt designs can be as large as 11.7" x 16.5"


Copyright, Trademark, and Licensing of Designs

PrintDrop doesn't assume liability for any copyright, trademark, and licensing infringements. These include designs uploaded and sold by merchants/artist/sellers/customers (users) using the PrintDrop website and platform. Any copyright, trademark, and licensing infringement brought to any legal action will be solely the responsibility of the merchants/artist/sellers/customers (users) and no one else including PrintDrop, members, and employees.

What is the cost of shipping within the Philippines?

Here is the following shipping flat rates:

Shirts and Tank Shirts
Metro Manila -  ₱120
Luzon, Visayas, Mindanao, and Provincial -  ₱120

Sweatshirts and Hoodies 
Metro Manila -  ₱120
Luzon, Visayas, Mindanao, Provincial -  ₱120

*International Delivery: Please email us we can give you details at: 

What payment options are available to me?

We accept PayPal, Debit, Credit Cards via Visa and MasterCard. We also have many more options available upon checkout.

Here are the following: 
- Online Banking of most major local commercial banks

- ATM payments

- OTC Banks (over-the-counter) cash payments: BDO, BPI, Security Bank Metrobank, PNB, and More...

- OTC Non-Banks (over-the-counter) cash payments: SM supermarket, SM department stores, LBC, 2GO Express, Bayad Center, and More...

-Electronic Payments: GCash, Coins.ph, PayPal, and More...

Is it safe to use my Credit Card Online?

Your credit card information is encrypted by secure socket layer (SSL) technology, and none of your credit card information will be stored subsequently after transaction.

When will my order be fulfilled/shipped?

Once you place an order, we will fulfill and ship it as quickly as we can, it may take
1 to 5 business days (excluding weekends) for the fulfillment of your order. Once your order is shipped we will send another email with a link to track your order.

*Please see "Covid-19 info" regarding updated fulfillment and shipping times*

How long does shipping take?

Metro Manila:  1 to 2 business days on average after fulfillment 
Luzon/Visayas/Mindanao: 2 to 5 business days on average after fulfillment 
Provincial locations: 2 to 5 business days on average after fulfillment

Why have I not received any order confirmation details?  

Usually when this happens, it is because our clients might have keyed in the wrong email address. We do send out a separate order and shipping confirmation, but if you have not received any confirmations after 2 to 3 business days, do contact us and let us know! 

Do I have a tracking number? 

We provide courier tracking numbers depending on your location, do drop us an email at printdrop.ph@gmail.com if you feel there is a problem with your order shipment.

How do I contact you?

You can contact us at printdrop.ph@gmail.com and let us know about anything and everything! We would love to hear from you.

What is your refund policy?

We offer a 100% Satisfaction Guarantee and will refund your money if you are not satisfied with your order. To be eligible for a return, your item must be unused, in the same condition and in the original packaging that you received it.

To complete your return, we require a receipt or proof of purchase and customer shipping information.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at printdrop.ph@gmail.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at printdrop.ph@gmail.com

To return your product, we will arrange for you to mail your product to a specific location.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over worth a a lot, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.